This website and the aforementioned terms and conditions are governed by “Aljara E-TR LLC” – an organization registered in the Emirate of Dubai, United Arab Emirates. Concerns and inquiries should be directed directly to the “AL JARRAH E – TR L L C” team for clarification and answers. By confirming your transaction for reservations and/or purchases, you commit that you have understood and agreed to the above terms and conditions of the website.
During promotions and offers, customers can only benefit from one promotion at a time, and customers are not allowed to benefit from two or more offers at the same time.
Management reserves the right to review our rates, fees and charges periodically and enforce them accordingly.
Orders not collected on the relevant order date will be discarded the next day and will not be subject to any type of refund or credit note.
For any inquiries made online, the order is not considered confirmed unless the customer has pre-paid an amount equal to 50% of the order value.
We accept online payments using Visa and MasterCard credit/debit cards in AED.
Any dispute or claim arising out of or in connection with this Website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
UAE is our country of residence.
Minors under the age of 18 are prohibited from registering as a user of this Website and are not permitted to transact or use the Website.
If you pay for our products or services on our website, the details you will be asked to send will be provided directly to our payment provider over a secure connection.
The cardholder must retain a copy of transaction records and the merchant’s policies and rules.
Cancellation and refund policy
If you wish to cancel your order, you can do so by contacting our Customer Service Department during business hours and within an hour of the order. Please note that we are unable to accept cancellations outside these times as the order has been completed and cannot be cancelled. If you paid by credit card or any debit card, and canceled the order in accordance with this clause, we will refund the amount (if necessary) as quickly as possible, but we are not responsible for the period necessary for this process to appear in your account.

In the event that we supply faulty products that do not match your order, are damaged or incorrect, we will offer you a replacement product. In all cases, you must return the wrong, damaged, or incorrect products and not receive them and return them with the company driver.

You must be careful when dealing with products. We do not bear responsibility for any losses or damages incurred to the products while they are in your possession and after receipt.

If there are special requests or modifications to the offered products, please contact the customer service department directly